Get in Touch With Us
This page explains how to contact the Online Casino Sites editorial team, what we can realistically help with, and — just as important — which questions belong with a casino operator, a state regulator or a support organization instead. Reading the second part first usually saves you a week of waiting.
Email is the only channel we run: [email protected]. We read everything that arrives and aim to reply within two business days. We have no phone line, no live chat and no branch office, and we are not affiliated with any casino brand we write about.
Where to send your message, and what to include
A short message with the right details gets answered far faster than a long one without them. When you write in, tell us:
- The page you were reading — the URL or the headline. We publish a lot of comparison content and details change.
- The operator involved, if your question is about a specific brand such as Raging Bull, Magician Bet or Slots of Vegas.
- The date you saw the information. Bonus terms, minimum deposits and state availability move around; our pages carry a fact-check date for that reason. This one was last verified Sep 25, 2026.
- What you want from us — a correction, a clarification, a source, or a pointer to the right authority.
Please do not send account numbers, card details, government ID images, passwords or screenshots of your casino wallet. We have no way to act on them and no reason to hold them.
How we make money, and why it does not change what you read
Some of the links on this site are commercial. If you open an account with an operator after following one, the publisher may earn a commission. That arrangement pays for the research; it does not buy a position in a ranking, and it does not stop us publishing a limitation next to an offer. Our editorial ratings are our own assessment, not customer review scores, and not a score the operator supplied.
If you believe a page reads like an advert rather than an assessment, say so in an email. That is a legitimate complaint and we would rather hear it than not.
What we can help with — and what we cannot
| You contact us about | What happens |
|---|---|
| A factual error in an article | We check the claim against the operator's published terms and correct or remove it. We will tell you the outcome. |
| A bonus term that has changed | We re-verify and update the page, including the fact-check date. |
| A question about how wagering, KYC or withdrawal limits generally work | We answer in general terms or point you to the guide that covers it. |
| A frozen account or an unpaid withdrawal | We cannot release funds, unlock accounts or contact an operator on your behalf. We can explain the complaints route below. |
| A bonus you feel was wrongly voided | Same — the operator's terms and its regulator decide this, not a comparison site. |
| Requests for gambling tips or predictions | We do not provide them. Casino games are built around a house edge and no outcome can be predicted. |
To be plain about it: we are a publisher, not an intermediary. We hold no player funds, open no accounts and have no access to any operator's back office.
Taking a complaint to the right place
If money is involved, work through these steps in order rather than emailing us first — it is the sequence that actually produces a result.
- Raise it with the operator in writing. Use the casino's own complaints procedure and keep every reply. Ask for a reference number and a decision date.
- Check which body regulates the site. In the US, online casino gambling is licensed state by state — there is no single federal online casino license. A handful of states run regulated real-money online casino markets through their gaming commission or division of gaming enforcement; those regulators accept player complaints about licensees. Many sites that accept US customers hold offshore licenses instead, and accepting US customers is not the same as being authorized to serve them.
- Escalate to that regulator or to the license's dispute service. What protection you have depends entirely on which of the two situations above applies to your account.
- Keep your own records. Deposit receipts, the bonus terms as they stood on the day you accepted them, and the full chat or email transcript.
Before you open an account anywhere, it is worth confirming that the operator is permitted to offer real money play in your state, that you meet the age requirement — 21 in most regulated US casino states, 18 in some sweepstakes and social formats — and that you are physically located where you say you are. Geolocation checks are standard on state-licensed sites, and identity verification is required before a first withdrawal almost everywhere.
Questions about the operators we rank
A large share of the mail we get is about the offers on our top lists. Here is the context we most often end up sending back, for the three highest-ranked brands. Every offer below is the operator's advertised headline, taken from its own promotional material, not an independently verified payout.
Raging Bull — 410% up to $10,000 + 50 Free Spins
This is the biggest headline number on our list and our highest editorial rating, which is precisely why it generates the most questions. A four-figure maximum on a match bonus is only reachable with a deposit most players will never make, so read the percentage and the cap together rather than fixating on the $10,000. Limitation: large match bonuses of this kind usually arrive with the heaviest wagering requirements, maximum-bet caps while the bonus is live, and cashout limits on what a bonus balance can convert to withdrawable cash. Check all three in the terms before you deposit — they matter far more than the headline multiple.
Magician Bet — 101% No Wagering
The reason this sits second is structural, not promotional: a no-wagering offer removes the single most misunderstood term in the bonus market. If the playthrough requirement really is zero, what you win is withdrawable without grinding turnover first. Limitation: "no wagering" almost always comes with a smaller cap and tighter qualifying conditions than a 400%-style match, and a maximum win from the bonus may still apply. Confirm the minimum qualifying deposit and any cap on winnings before deciding it beats a larger match.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Listed third because the free spins are tied to a named game rather than left open — that makes the offer easier to evaluate, since you know exactly where the spins can be used. Limitation: game-specific spins restrict your choice, spin value is usually set low, and winnings from free spins are commonly treated as bonus funds subject to their own playthrough and expiry. If you dislike the designated title, the spins are worth little to you.
Further down the list, Uptown Aces leads with 600% for new players, BetUS with 200% up to $4,000, Slots and Casino with 500% up to $2,500 across three deposits, and Bets.FM with a 225% deposit bonus up to 1 BTC plus 225 free spins — which tells you it is built around crypto funding rather than a dollar balance. Card Crush, Zumba Cards and Amazon Jackpots run coin and sweeps-style rewards instead of straight cash matches, so the value is denominated in coins or SC rather than USD and the redemption rules are a separate question from wagering. If you are researching alternatives that sit outside a particular self-exclusion scheme, our guide to casinos not covered by GamStop explains how those differ.
Money questions we answer regularly
Deposits and withdrawals produce more reader mail than anything else. General answers, since terms differ by operator and by state:
- Cost to take part: there is no charge to read this site. At an operator, your cost is your deposit plus the house edge. Minimum deposits commonly start around $10–$25, and a bonus usually has its own higher qualifying minimum than the site's general one.
- Paying in: debit cards are the most widely accepted method for US players. Credit card deposits are refused by some issuers and some states. ACH bank transfers, online banking and prepaid cards are common; PayPal is available mainly at state-licensed operators and rarely at offshore ones. Crypto funding appears at sites like Bets.FM.
- Getting paid: withdrawals typically return to the method you deposited with where the operator's rules allow it. ACH and bank wire are standard for larger cashouts; wires often carry a fee, card refunds and e-wallets usually do not.
- Timing: expect an internal review or pending period before any funds move — often 24 to 72 hours — then the processing time of the method itself. Advertised speeds are the operator's claim, not a tested result.
- Limits and checks: minimum withdrawals, weekly or monthly caps and bonus cashout ceilings all apply independently of one another. Identity verification, and for larger sums source-of-funds checks, are a legal obligation for the operator, not a stalling tactic — though they do add days if you submit documents late.
If gambling has stopped being entertainment
Please say so in your message and we will point you to the right resources. Tools worth using directly: deposit and loss limits inside your account, session reminders, cooling-off periods, operator self-exclusion, your state's self-exclusion program where one exists, and third-party blocking software installed on your own devices. The National Council on Problem Gambling runs the National Problem Gambling Helpline at 1-800-522-4700, available 24/7 and confidential.
Gambling is not a way to make money or to fix a financial problem, and no site — including any we rank — can be described as completely safe. We will not help anyone circumvent a self-exclusion they have set.
Press, corrections and partnership mail
Operators, software providers and PR representatives are welcome to write in. We will read a factual correction from a brand and act on it if the published terms support it. We will not accept copy to publish, run sponsored articles that are not labeled, or adjust a rating in exchange for a commercial arrangement. Editorial output is written by Hailey Grant and the Online Casino Sites team, and corrections are made on the page with the verification date updated.
One message to [email protected] is enough — chasing it a day later moves you no further up the queue, and everything that arrives gets a human reply.